How do I make an IVR?

Administration > Features > Message Boxes

 

1. Right-click in the workspace and select New Message Box

2. Type your message in the Script Tab including reference to any keypress options e.g. "Press 1 to leave a message"

3. Press and follow prompts to record script through your phone

    

   

    

4. In General Tab, drop-down keypress Type to match IVR Message Box Action to Script, including TimeOut Message Box action taken after message playback stops and Time Out Delay has elapsed

   	Invalid	Plays "Invalid option" message
   	Cancel	Takes the caller back one-step
   	Dial	Blind transfer caller to any outside phone number or internal extension
   	Extn Transfer	Allows the caller to dial an extension
   	Extn Prefix	Informs the Voicemail System that this is the first number of a valid extension
   	Goodbye	Plays "Goodbye" message and terminates call
   	IVR	An additional module allowing the caller to enter their PIN or customer number
   	Mailbox Access	Asks the caller to enter a mailbox extension number
   	Message Box	Transfer to another message box specified where another set of options could be played
   	Message List	Lists all message boxes
   	Message Next	Allows the caller to go forward to the next message
   	Message Previous	Allows the caller to go back to the previous message
   	Message Admin	Allows the caller to record Message Boxes remotely (Disabled by default )
   	Night Service	Plays the Night Service Greeting to the caller
   	Operator	Transfers the caller to the default Operator
   	Options Menu	Secure options menu for phone system
   	Replay	Replay message 3 times. Call terminated after 3rd repeat (warning given after 2nd repeat)
   	Return	Returns the caller to the previous greeting
   	Staff Menu	Transfer to an extension by entering first three letters of either the first or surname
   	Staff List	Plays caller a list of all names and extension numbers of staff
   	Staff Surname	Transfer to an extension by entering first three letters of either the first or surname
   	Staff First Names	Transfer to an extension by entering first three letters of either the first or first name
   	Staff Availability	Plays caller an extension's Presence state
   	Voicemail	Sends the call to a specified mailbox and plays the mailbox greeting
   	VM – No Greeting	Sends the call to a specified mailbox without playing the mailbox greeting

5. Set the Time Out Delay in seconds

6. Assign an IVR Message Box Number in the number field

   	Auto-Attendant	Queue Number + 0	(e.g. Message Box Number 929500)
   	Auto-Attendant sub-menu 1	Queue Number + 1
   	Auto-Attendant sub-menu 2 etc.	Queue Number + 2

7. Press to save